Current as of
April 2025

Introduction

Welcome to Worknshop, a mobile application provided by Code Innovatica. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your personal information when you use our services. We are committed to maintaining your privacy and ensuring your personal data is handled transparently and carefully. By using Worknshop, you agree to the terms of this Privacy Policy. You should not use the application if you disagree with our policies and practices.

Acceptance of Terms

By installing, accessing, or using the Worknshop application, you confirm that you have read, understood, and agreed to this Privacy Policy. This policy is part of our Terms of Use and governs your interaction with the services we provide.

Data We Collect and How We Use It

1. Full Name

We collect your name during registration to personalize your profile and enable identification by other users, especially during interactions with clients or service providers.

2. Email Address

Your email address is used for account creation, password recovery, service notifications, and marketing communications (where you have opted in). It also serves as an important method of communication for updates, verification, and support. We do not share your email with third parties for promotional purposes without your explicit consent.

3. Date of Birth

Your date of birth is collected to:

  • Confirm that you meet the age requirement to use the app (typically 18+).
  • Ensure compliance with legal requirements for age-restricted services.

This information remains confidential and is not publicly visible to other users.

4. Phone Number

We collect your phone number to:

  • Verify your identity during registration and login.
  • Provide an extra layer of security (e.g., via SMS verification codes).
  • Enable communication between you and other users (if you consent).
  • Send important notifications, such as transaction alerts, updates, and support messages.

Your phone number is not shared with third parties without your explicit permission.

5. Location Data

Location access helps us:

  • Show services and users near your current location.
  • Provide real-time functionality like booking nearby service providers.
  • Optimize service relevance and response times.

Location tracking is optional and can be disabled via device settings, although it may limit some functionality.

6. ID Card Image

We may request an image of a valid government-issued ID to:

  • Verify your identity.
  • Prevent fraud and impersonation.
  • Comply with legal obligations and ensure a safe marketplace.

Uploaded ID images are securely stored and never shared without your consent, unless legally required.

7. Business Certificate

For users registering as businesses or service providers, we collect business registration documents to:

  • Authenticate the legitimacy of business entities.
  • Build trust between clients and service providers.
  • Ensure compliance with local commerce laws.

These documents are used solely for verification and stored securely.

Additional Information We May Collect

Device and Usage Information

We may automatically collect:

  • Device type, OS version, and unique device identifiers.
  • Log information (such as time of access, IP address, and pages visited).
  • Crash reports and performance metrics.

This data helps us improve application functionality and diagnose technical issues.

Payment Information

When making payments through Worknshop, your transactions may be processed by third-party payment gateways. We do not store credit/debit card numbers or banking details on our servers. All financial information is transmitted securely using encryption protocols.

Additionally, for service providers, we collect payment details to facilitate payouts for services rendered. This may include bank account details or mobile money numbers, which are used solely for processing payments and are stored securely. We do not share this information with third parties except as required to complete transactions or comply with legal obligations.

Cookies and Tracking Technologies

Worknshop may use cookies or similar technologies for:

  • Session management and authentication.
  • Analyzing usage trends.
  • Personalizing your experience.

You can manage cookies through your device or browser settings.

How We Protect Your Data

We employ a range of industry-standard security measures to protect your data:

  • Secure Sockets Layer (SSL) encryption for data transmission.
  • Encrypted databases and restricted access controls.
  • Regular security audits and vulnerability assessments.
  • Compliance with data protection regulations.

Despite our efforts, no system can be 100% secure. We encourage you to protect your account with strong passwords and avoid sharing credentials.

Data Retention

We retain your personal information only for as long as necessary:

  • To fulfill the purposes outlined in this policy.
  • As required by applicable laws and regulations.
  • Until your account is deleted or deactivated.

You may request deletion of your data, subject to certain conditions.

Sharing and Disclosure of Information

We do not sell your personal data. We may share your information:

  • With trusted third-party vendors who perform services on our behalf (e.g., cloud storage, analytics).
  • With legal authorities, if required by law, court order, or to protect our legal rights.
  • With other users, if necessary, to complete a transaction initiated by you.

All third parties are bound by strict confidentiality and data handling agreements.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and update your data.
  • Request the deletion of your data.
  • Withdraw consent where processing is based on consent.
  • Object to processing for marketing or profiling purposes.

To exercise these rights, contact us at: support@codeinnovatica.com and the appropriate form will be shared with you to fill out.

Children’s Privacy

Worknshop is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such data immediately.

Third-Party Links and Services

The application may contain links to external websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their policies before providing any personal information.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. We will notify users of significant changes through in-app notifications or email. Continued use of Worknshop after such changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

Code Innovatica
support@codeinnovatica.com
Accra, Ghana